Airalo eSIM installed but no internet
العَرَض
The Airalo plan shows as active in your device's cellular settings, the line has signal bars, but websites time out and apps can't fetch new data. The most common cause is that the line is not selected for cellular data, or its APN profile is missing.
الأسباب المحتملة
- The Airalo line is not set as the active data SIM in dual-SIM settings.
- Cellular Data is enabled on the primary line but the eSIM line is not selected for data.
- The APN profile failed to download automatically — common on Android devices.
- Data Roaming is disabled on the eSIM line (Airalo plans depend on roaming on the underlying carrier).
خطوات الإصلاح
- 1On iPhone: Settings → Cellular → tap the Airalo line → enable Data Roaming.
- 2On iPhone: Settings → Cellular → Cellular Data → switch to the Airalo line.
- 3On Android: Settings → Network & Internet → SIMs → tap the Airalo line → toggle Mobile data on.
- 4If the line still can't reach the internet, check the APN: it must match the value listed in your Airalo order (typically `internet` or the carrier's APN).
- 5Toggle Airplane mode on then off, or reboot the device, to force the line to re-register with the local network.
الأجهزة المتأثّرة
- apple-ios
- android-generic