1Global eSIM activated but offline

Likely causes

• Data Roaming is disabled on the 1Global line.
• Cellular Data is selected on the wrong line.
• APN profile failed to download automatically.
• 1Global's underlying carrier doesn't have data coverage at your specific location.

Step-by-step fix

1. 1Settings → Cellular → tap 1Global line → enable Data Roaming.
2. 2Settings → Cellular → Cellular Data → switch to the 1Global line.
3. 3On Android, manually add the APN listed in your 1Global order email.
4. 4Toggle Airplane mode on/off, or reboot the device.
5. 5Move to a location with stronger signal — basement floors and underground transit can block service.
6. 6Contact 1Global support if the issue persists after 30 minutes.

Affected devices

• apple-ios
• android-generic

Related issues

• 1Global refund and cancellation