Holafly refund and cancellation policy
Symptom
You purchased a Holafly eSIM and want a refund. Holafly's refund window depends on whether the QR code has been scanned or the plan has been activated — once scanned, refunds are typically declined because the profile is single-use.
Likely causes
- The QR code was scanned and consumed by a device.
- The plan's start date has passed (Holafly plans count days from activation, not from purchase).
- The order was placed within the refund window but a wrong destination was selected.
Step-by-step fix
- 1Check your Holafly order email — refund policy is summarized in the confirmation.
- 2If the QR code has NOT been scanned, contact Holafly's 24/7 chat support and request a full refund.
- 3If the plan was scanned but didn't activate (no signal in destination), gather screenshots of the failed connection and submit a support ticket.
- 4If activated but you no longer need the plan, ask support whether the unused days can be credited toward a future purchase — they sometimes accommodate.
- 5If support declines, dispute the charge with your card issuer only after exhausting Holafly's support channel.
Affected devices
- apple-ios
- android-generic