Moving a Ubigi eSIM to a new device
Symptom
You bought a new phone and want to keep your Ubigi plan. Ubigi eSIM profiles are linked to the original device's EID — you can't simply scan the QR code on a new device.
Likely causes
- Ubigi plans are EID-bound for the first 90 days.
- Apple's Quick Transfer doesn't work with Ubigi profiles.
- Your unused data is non-transferable to a fresh purchase without support intervention.
Step-by-step fix
- 1Log into your Ubigi account on a web browser.
- 2Open a support ticket via the account dashboard and select "Transfer eSIM to new device."
- 3Provide your new device's EID (Settings → General → About → EID on iPhone; Settings → About phone → SIM status → EID on Android).
- 4Wait for Ubigi to issue a new activation code (typically 1-2 business days).
- 5Install the new code on the new device via Settings → Cellular → Add eSIM.
- 6Delete the Ubigi profile from the old device to avoid billing confusion.
Affected devices
- apple-ios
- android-generic